Performance Management

Improving Performance of Customer Relationship Management through Applying Knowledge Management

Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

Designing a Performance Management Pattern Based on Talent Management Components

Performance management is considered as a tool to implement strategies and policies, and research organizational goals, and its main purpose is to increase the capabilities, competencies and growth and development of human resources. Such a view of performance management requires the existence of features that make the system efficient and effective, and realize the flexibility and dynamism of ...

Business Process Management on Financial Performance

Background and Aim: Business process management is a comprehensive management approach that aims to align all dimensions and activities of the organization in line with customer needs and automates all processes of the organization. The aim of this study was to determine the effect of business process management on the financial performance of Tehran University of Medical Sciences. Materials a...

Performance management.

Performance Management Through Societal Performance Indicators

Performance management is tied to external forces and stakeholders whose assessment of performance is more focused on societal outcomes than purely financial outcomes. Government, corporate, and even personal performance measurement should take into account societal indicators that link these disparate yet intertwined spheres of influence. New initiatives in both government and commercial secto...